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Routing Problems

Problem: Computer connects, but cannot load web pages or email.

Operating Systems: Windows XP, 2000, ME, 98 & NT; Macintosh OS X, OS 8-9

If you receive page cannot be displayed, or server cannot be found, errors you should first verify that you are connected to the Internet:

Windows: Check the Windows system tray (the area by the clock with icons) for the connection icon. The connection icon should look like two monitors. These monitors blink when information is sent and received over the connection.
Macintosh OS 8-9: To verify that you are connected, open Remote Access (found in the Control Panels). The status box will show either Connected, or Idle if not connected.

If your computer is not connected, click here for instructions to configure your computer to connect when you open internet applications.

If you have verified that your computer is connected to the Internet, but you are still unable to load any web pages or check your email, try deleting and recreating the connection to Window Rock in your Dial-up networking folder.

If recreating your connection does not resolve theproblem, you may check your DNS (domain name server) settings. Windows users should be able to set their dialup to obtain the DNS settings automatically from the Window Rock servers. If this setting is not working, you can set your DNS servers manually. Note: Do not set the DNS in the Network Control Panel, TCP/IP properties. Be sure there are no settings in there before setting the DNS in the Dial-up Networking connection.

Before you change any settings, disconnect your dialup connection.

Windows XP

Open the Control Panel, click Network and Internet Connections, then choose Network Connections. Note: If the control panel is in Classic View, double click the Network Connections icon.
Right click your Window Rock connection icon and choose Properties.
Click the Networking tab.
Highlight Internet Protocol (TCP/IP) and click the Properties button.
Select the option Obtain an IP address automatically.
Select the option Use the following DNS server addresses and enter your Primary and Secondary DNS servers. Click here for the list of Window Rock DNS servers.
Click OK, then OK again. Try your dialup connection again.

Windows 2000

Open the Control Panel, double click the Network and Internet Connections icon.
Right click your Window Rock connection icon and choose Properties.
Click the Networking tab.
Highlight Internet Protocol (TCP/IP) and click the Properties button.
Select the option Obtain an IP address automatically.
Select the option Use the following DNS server addresses and enter your Primary and Secondary DNS servers. Click here for the list of Window Rock DNS servers.
Click OK, then OK again. Try your dialup connection again.

Windows ME & 98

Open the Control Panel and double click Dialup Networking (Windows 98 users will find Dialup networking in the My Computer folder.
Right click your Window Rock connection icon and choose Properties.
Click the Networking tab (Windows 98 users click the Server Types tab).
Click the TCP/IP Settings button.
Select Server assigned IP address.
Select Specify name server addresses and enter your Primary and Secondary DNS servers. Click here for the list of Window Rock DNS servers.
Click OK, then OK again. Try your dialup connection again.

Macintosh OS X

Open the System Preferences and click Network.
Click the TCP/IP tab.
Verify that you are using the correct DNS servers in the Domain Name Servers box. Click here for the list of Window Rock DNS servers.
Click Save to apply the changes.
Try your dialup connection again.

Macintosh OS 8-9

Click the Apple menu, go to Control Panels, and select TCP/IP.
Verify that you are using the correct DNS servers in the Name Server Addr box. Click here for the list of Window Rock DNS servers.
Close TCP/IP and save the changes.
Try your dialup connection again.

Additional reference from Microsoft:

Help us help you! If you contact Window Rock support for assistance please write down any error messages you get when trying to connect to the Internet. Include the name and version of your operating system and the exact text of all error messages. If this information is included in an online case submission or provided to a support representative, it will greatly speed up the troubleshooting process.

Please be aware that some troubleshooting may require uninstallation and reinstallation of operating system files. To ensure that this type of troubleshooting can be accomplished if required, please be sure that you have to have original Operating System CD or Operating system source files on disk on hand.