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How to change your password

To change a password on your Window Rock service, such as your email or dial-up account:

  1. Log on to my Window Rock with your Window Rock email address and your email password.
  2. After you log on successfully, go to the Services menu and select Service Settings and then Change Password.
  3. Place a check in the service or services for which you would like to change the password.
  4. Type the new password into the "Enter New Password" and "Re-enter New Password" fields.
  5. Click the Change button.
  6. You will receive a confirmation that will indicate whether or not your password change (s) was successful.
    Your password for username@ Window Rock.net has been changed. Please write down your new password and note that password changes can take up to half an hour.

Important Note: The change in your password may not take effect for up to 30 minutes. Thus, if you have changed your dial-up password and disconnect from the Internet but cannot reconnect right away with your new password, please note that your old password will continue to work until the password change has propagated through our system.

 


Help us help you! If you contact Window Rock support for assistance please write down any error messages you get when trying to connect to the Internet. Include the name and version of your operating system and the exact text of all error messages. If this information is included in an online case submission or provided to a support representative, it will greatly speed up the troubleshooting process.

Please be aware that some troubleshooting may require uninstallation and reinstallation of operating system files. To ensure that this type of troubleshooting can be accomplished if required, please be sure that you have to have original Operating System CD or Operating system source files on disk on hand.